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These pages set out the rules that govern your use of q11 — what we commit to, what you can ask of us, and how access is shaped by local law and eligible regions in Malaysia. Read through before you open an account so you know exactly where you stand.
Our legal terms are written to reflect the realities of operating for Malaysia accounts — not as generic boilerplate. Availability of any service, game category or payment method on q11 depends on local law and the eligible region your account is registered in. Where local law does not permit access to a particular feature, that feature will not be shown to your account. Payment methods named in your account — which may include FPX bank transfers and Boost wallet top-ups — fall within the scope of these terms wherever those rails are made available to your account. We do not represent that all features are accessible in all circumstances; the account dashboard after login shows the current state of what is active for your region. Changes to these terms are communicated through the notification path in your account, not only on this page. If you continue using q11 after a notice has been issued, that constitutes acceptance of the updated terms. Where a conflict exists between a translated summary and the full policy text, the full text prevails. For any part of these terms that is unclear, the support channel listed in the Contact section of this page is the right starting point.
Not every aspect of your experience falls under the same policy section. The table below separates what our terms directly govern from what sits outside their reach — so you know which questions to bring to us and which to direct elsewhere.
Login, registration, session management and account closure all fall within our terms. Steps shown in your account dashboard are the authoritative record for access decisions.
Deposits and withdrawals processed through FPX, Boost or any other enabled payment rail are covered. The conditions, limits and verification steps shown at the time of the transaction apply.
Game titles, odds displays, promotional notices and support content published on q11 fall within our editorial scope. We can correct or update any of these without prior notice.
External payment providers, game studios and network operators have their own terms. Our policy governs the account layer; it does not override or extend the rules those third parties apply to their own services.
Your account gives you direct access to the records we hold about your activity. Transaction history, session logs and the current state of your payment methods are all visible after login — no separate request needed for routine review. If any detail in your account profile is wrong, you can correct it through the account settings page; fields that cannot be edited directly are flagged with a support link so you know exactly where to send the correction request. Questions about how a particular policy clause applies to your account should go through our support channel — not to third-party payment providers, who handle their own rails but not our account layer. We aim to acknowledge all policy-related queries within the response window stated in our support section. Where a request involves account data held beyond the active session, we may ask for identity verification using the steps shown in your account before we process it.
Open the account dashboard after login to see your full transaction history, session activity and payment method status — all in one place without a separate request.
Update editable profile fields directly in account settings. Fields locked for verification reasons carry a support link that routes your correction request to the right team.
Send policy queries through the support channel on this page. Include your account reference so we can pull the relevant record and give you a specific, not generic, answer.
Closure, data queries or payment-method removal requests go through support. We process these in line with the verification steps shown in your account at the time of the request.
Policy questions sit alongside general account support — use the same channels, and flag your message as a legal or policy matter so it reaches the right person faster. We do not have a separate legal inbox; routing through support ensures your query is logged and tracked.
Start a chat session from the account page. Flag it as a policy matter in the first message. Response times are shown in the chat window when the session opens.
Send your query to the support address shown in your account settings. Include your account reference and the specific policy clause or transaction in question.
The Help Centre in your account dashboard has a dedicated policy and terms section. Search by keyword or browse by category to find the clause relevant to your situation.
Account security and data retention are policy areas where we have specific commitments. Session data is tied to your login and cleared when you close the session. Cookie preferences can be adjusted in your browser at any time; the cookie notice shown on your first visit explains what each category does. We retain transaction records for the period required by the applicable rules of the jurisdiction your account falls under — the exact period is stated in the full policy text accessible from your account dashboard. Requests to know what data we hold or to have records corrected go through the support channel with identity verification as described in the account settings.
Your cookie preferences are set on first visit and can be changed in your browser at any time. We use cookies for session continuity, not for cross-site advertising targeting outside q11.
We keep account and transaction records for the period the applicable jurisdiction requires. The full retention schedule is in the policy text linked from your account dashboard after login.
Login sessions are protected at the account layer. If you notice activity you did not initiate, use the account security page to lock the session and then contact support immediately.
Data correction or removal requests are processed through support after identity verification. The verification steps are the same ones shown in your account settings — no separate form is needed.
These are the questions we hear most often about how our terms work, what your rights are, and how to act on them. If your question is not here, the support channel is the right next step.
Availability of q11 services depends on local law and the eligible region your account is registered in. We do not make broad legality claims; check the terms applicable to your account region, which are shown after login in your account dashboard.
We hold registration details, session logs and transaction records — including FPX and Boost payment history where those rails are active on your account. The full list is in the data section of the policy text, accessible from your account dashboard after login.
Go to account settings after login. Editable fields can be changed directly. Fields that are locked for verification reasons have a support link right there — use it to send your correction request with your account reference included.
We send notices through the notification path in your account — not only through this page. Check your account dashboard regularly. Continuing to use q11 after a notice has been issued counts as acceptance of the updated terms.
Contact support and cite the specific transaction reference visible in your account history. For transactions processed through FPX or Boost, include the reference number from your payment provider too, so both sides of the record can be matched quickly.
Our terms govern the account layer — login, wallet, session and transaction records. Game studios like Bigtime Gaming, CQ9 and PG Soft supply game content under their own agreements. Questions about game outcomes or studio mechanics go to support; we will route them appropriately.